How to Respond to Negative Feedback from Customers

If you’ve ever used the internet (and I’m fairly confident you have), you’re familiar with the concept of a “troll.” These pesky creatures lurk on comment boards for the sole purpose of spewing venom, or sparking trivial arguments.

If you share content online, on a blog or on social media, odds are you’ve received a nasty or nonsensical comment from a troll that left you scratching your head. How do you respond? More >>

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