#ThursdayThoughts: 4 Good Customer Service Examples

One bad customer service experience can swear you off a product forever. But one exceptional experience, on the other hand, can turn you into a lifelong and loyal brand advocate. More than half of U.S. consumers express loyalty by recommending brands...
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22 Ways to Make Customers Feel Valued

Most advisors do a fairly good job “pleasing” customers—getting orders right and delivering them on time, but that bar isn’t nearly high enough. Many advisors try to obey the “Golden Rule”: Do unto others as you’d have them do unto...
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