How to Respond to Negative Feedback from Customers

If you’ve ever used the internet (and I’m fairly confident you have), you’re familiar with the concept of a “troll.” These pesky creatures lurk on comment boards for the sole purpose of spewing venom, or sparking trivial arguments. If you share...
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5 Customer-Centric Brands that Stand Out in Competitive Industries

We’ve all heard the classic examples of Apple, Amazon, Zappos, and Southwest Airlines, and how their customer focus helped them create brand new categories. But are there other customer-centric companies that we can study and learn from? As it turns...
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#ThursdayThoughts: 4 Good Customer Service Examples

One bad customer service experience can swear you off a product forever. But one exceptional experience, on the other hand, can turn you into a lifelong and loyal brand advocate. More than half of U.S. consumers express loyalty by recommending brands...
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22 Ways to Make Customers Feel Valued

Most advisors do a fairly good job “pleasing” customers—getting orders right and delivering them on time, but that bar isn’t nearly high enough. Many advisors try to obey the “Golden Rule”: Do unto others as you’d have them do unto...
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